Other Change and Refund Policy
Terms & Conditions accepted and agreed by Tour
We strongly suggest that every passenger
purchase trip cancellation insurance, travel
insurance and health insurance. Passenger should
be responsible for their own travel insurance.
(“day” means “business day”):
1. Estar Travel & Tour Inc. covenants to
include the tour fare:
a) Accommodation (if applicable), is based
on half twin sharing for adults. For person
traveling alone who desires to sharing for every
effort will be made to assign such
accommodation. However, if this is not
possible, the Tour Member will have to pay for a
b) Tour Guide and Transportation as
required in the itinerary.
2. The following are excluded from the tour
a) Cigarettes, wine, mineral water, laundry
or other items of a purely personal nature
and/or items not specified in the itinerary as
b) All meals, sightseeing and other items
not specified in the itinerary as optional.
c) Passports and visa fees.
d) Excess baggage.
e) Airport taxes.
f) Optional tours.
3. No refund or reduction will be made to any
Tour Member in respect of accommodations, meals,
sightseeing tours or any other services which
are includes in the tour fares but not utilized
by the Tour Member of any reason whatsoever.
4. Deposit equal to 50% of tour fare per
person (or CAD 50.00 per person whichever is
higher) must be paid upon reservation and the
balance must paid up within 31 days prior to the
date of departure.
5. Cancellation fees per person shall be
imposed as follows
For all West Canada Tour Packages:
21-35 days (from date of departure): 30% of
14-20 days (from date of departure): 50% of
No refund within 14-day prior to departure
date. No partial refund on any
unused services provided In the Itinerary
b) 31-45 days (from date of departure): 50% (or
CAD 100.00 per person whichever is higher) of
c) Tour with air or one-way bus tour:
22-30 days (from date of departure): 50% (or CAD
300.00 per person whichever is higher) of tour
d) Tour with air or one-way bus tour: Within 21
days (from date of departure): no refund of tour
fare or deposit paid.
e) Tour without air: Within 30 days (from date
of departure): no refund of tour fare or deposit
6. Special promotion or discounted tour:
a) Tour fare should be paid in full at the
time of registration.
b) Non-refundable, non-routable, after
7. The company and-or its associated agents
act only as agents for the airlines,
transportation companies, hotel and other
principals, and tickets vouchers and documents
are issued subjects to those terms and contracts
under which these services are provided. We does
not own, manage, control or operate any air,
transportation, vehicle, hotel, resort, cruise
ship, restaurant or other supplier of services
and not responsible for their acts or omissions.
8. Every person participating in any tour or
holiday organized by the Company and/or its
associated agents shall be regarded in every
respect as carrying his/her own risk. The
Company and/or is associated agents shall not
hold responsible to any person as a result of
the following: -
a) Inaccuracy, mis-description or changes
in any tour itinerary.
b) Additional expenses due to delays or
changes in air or any transport services,
sickness, weather, war, quarantine or other
c) Extension of stay-flight arrangements
that cannot be confirmed.
d) The Company assumes no liability for
any damages or loss of baggage, personal effects
or accidents. It is a responsibility to the
passenger to effect insurance.
e) i) Deportation or refusal of entry of
Tour Member by immigration Authorities resulting
from possession of unlawful items or holding
improper travel documents or other causes or
whose behavior and activities are considered as
subversive by the foreign government concerned.
ii) Due to insufficient passport
validity of at least 6 months from the date of
departure of the countries visited.
9. The Company and/or its associated agents
reserves the right to alter or modify with or
with out prior notice the itineraries, travel
arrangements and hotel accommodation in any way
necessary, or withdraw the services of an
accompanying Tour Manager, due to circumstances
over which the operations have to control.
10. Tours will be operated on a seat-in-coach
basis, when and where circumstances deemed
11. The Company also reserves the right to
cancel or withdraw at any time, booking made by
or on behalf of Tour Member prior to departure
for any reason whatsoever, including
insufficient number of passengers in which no
liabilities whatsoever shall be borne by the
Company in respect of such cancellations or
withdrawal. The decision of the Company shall
be final and conclusive. Money paid by such
Tour Members towards booking fees shall be
refunded to them.
12. Should there be difficult and
uncooperative Tour Members during the tour,
whose act and conduct deems to be unreasonable
and detrimental to the enjoyment, interests,
well-being and safety of the other Tour Members
and the smooth running of the tour in genera,
the Tour Member concerned possesses full
discretion to deal with such persons a he/she
deems fit, including requiring him/her to leave
the tour. The decision of the Tour Manager in
this respect is final and conclusive and the
Company shall not make refund for any
uncompleted part of the tour.
13. Programs, tour prices, services and
conditions are based on the situation applicable
at time of the publication of the Company's
brochure and are subject to change with or
without prior notice.
14. The information in the Company's brochure
is correct to the best of the Company's
knowledge at the time of going to print, but the
Company cannot guarantee that any item or
amenity mentioned will always be available
especially where the Company has no direct
control over it.
15. Not withstanding the place or country in
which a cause of action arises, it is expressly
agrees here to that all causes of action/s shall
at all times to commence within the Jurisdiction
and territory of your destination.