Home Air Lines | Hotels | Travel Packages | Travel Insurance | Promotions | Contact Us


When you book with Estar Travel & Tour Inc (hereafter “Estar”) the following Terms and Conditions become part of your contract.

By accessing, browsing or making a reservation through this website, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent any travel products and/or services are booked through us, you agree that these Terms and Conditions apply to all transactions. Please read these Terms and Conditions carefully. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations through our Centre.


Estar makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge all information is accurate at the time of publication. We try to ensure that the prices on the website are accurate, however errors do occur and we reserve the right to refuse to accept and/or the right to cancel and refund any booking purchased at any price published in error. Updates are published on our website when new information is made available, however Estar cannot be responsible for any inaccuracies or omissions contained herein or for any third party publications or postings. Information contained should be verified directly with other available sources.


These prices are dependent on a variety of variable factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase Estar reserves the right to increase the price of any of our holiday products. In the event that any such increase is in excess of 7% (unless it is the result of an increase in government tax), you will be entitled to cancel your travel arrangements and receive a full refund. Commercially reasonable efforts will be made to advise you of any price increase at least 15 days prior to your departure date. All price increases may reflect administrative costs incurred. For competitive reasons, Estar reserves the right to deny a price match guarantee. Estar sets its prices based on our costs, as well as anticipated demand. Estar constantly reviews its prices throughout the season in accordance with availability and demand. We reserve the right to increase or decrease our prices accordingly. To check our current pricing please consult Estar Sales Centre or visit our website: www.estartravel.ca.


From time to time Estar advertises promotional offers which may be available nationally or may be limited to selected departure gateways, destinations, ships or hotels. All of these promotions are time sensitive and therefore have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by Estar have limited space availability and may be withdrawn at any time, with or without prior notice.


Ages for children's and infant's fares vary from airline to airline, hotel to hotel and cruise line to line cruise. Estar recommends that you consult with our Sales Centre to determine what the applicable age(s) and/or respective rate(s) are for children and infants. Upon check-in, hotels may require proof of age for passengers with a reservation made at a “child price”. If a child's age does not comply with the hotel's policy (e.g. 2-12 years on the last day of travel) the hotel may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. Infants under two years of age at the completion of travel fly free of charge (one infant per adult) but still require a reservation in order to appear on the passenger manifest although the infant is not allocated an aircraft seat or any baggage allowance. If you require a crib at the hotel, it must be requested at the time of booking and, if available, the hotel may assess a charge. All cruise lines require that passengers under the age of 21 years must be accompanied by a passenger who is 21 years or older. For most cruise lines infants must be 6 months or older to travel in the Caribbean. Age restrictions vary by cruise line for family groups booking multiple staterooms – please inquire at time of booking. Under certain circumstances Estar will permit the sale of air tickets to Unaccompanied Minors. For full information on Unaccompanied Minor policy, please visit relative airlines website.


For rules regarding woman travelling while pregnant on flight, please visit relative airlines website for full information/restrictions. Cruise lines cannot accept expectant mothers who will have entered a specific week/trimester of their pregnancy by the beginning of or at any time during their cruise. All pregnant women are required to produce a doctor's or midwife's letter stating that the mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the Estimated Date of Delivery (EDD). Please check with your Travel Agent or the cruise line website for specific cruise line policies.


Clients with special needs who will require special services or assistance while traveling, including handicap adapted rooms and/or wheelchair accessible rooms and/or separate transfers or separate transfers in an adapted vehicle, must contact the Estar Special Services Department at the time of booking or at least 10 business days prior to departure. In order to ensure that you are properly assisted, we request that you advise of any and all specific needs that you may have. This will help us to ensure that the proper travel arrangements are made for you to obtain the maximum enjoyment from your holiday. Please note that additional costs may be applicable for some or all of the services requested. Please note that some foreign destinations may not define or provide for wheelchair access or transfer vehicles including adapted vehicles in the same fashion that we are accustomed to in Canada and that some hotels may not be able to guarantee or confirm handicap adapted or wheelchair accessible rooms prior to departure.  Cruise ships have limited wheelchair accessible staterooms for which a medical certificate is required. Passengers with special needs must be self-sufficient and accompanied by a least one other passenger who assumes full responsibility for their well-being at all times. Under certain circumstances, passengers in a wheelchair may be precluded from going ashore due to docking facilities. Reconfirm dietary requirements with the maitre d' on embarkation day. Please contact us for further assistance and Special Services request form. For all other airlines please visit their website


Unless otherwise noted, the price of your package holiday includes round-trip airfare, hotel and/or cruise accommodation, meals as described (excluding specialty restaurants on cruise lines) and one (1) round-trip transfer in a standard transfer vehicle in destination to and from the airport and hotel or pier as selected and cruise port charges and government fees. The features and the bonus features that are provided by each hotel or cruise line (whether on a complimentary basis or not) are clearly described on each hotel page. Any features that are temporarily unavailable or that have been permanently withdrawn for whatever reason do not have any cash value and are therefore non-refundable. These features can be changed by the hotel, cruise line or tour operator with or without prior notice. If your package includes a car rental, the lead name on the booking must hold a valid driver's license. For full details of the Terms & Conditions of your car rental, please see below.


All costs for entry visas, passports, health certificates, separate transfers including transfers in an adapted vehicle and items of a personal nature, e.g. laundry, meals and alcoholic beverages not mentioned in itineraries, telephone calls, tips and extra baggage charges, etc. are not included in the price of your holiday. If your holiday relates to a cruise holiday, some a la carte restaurants, casino, medical services, shore excursions, internet access, spa and salon services, telephone calls, faxes, onboard gratuities/tips, alcoholic/specialty beverages (a mandatory gratuity is added to all beverages purchased onboard), excess baggage charges and other costs as described on each cruise line page, etc. are not included in the price of your holiday.


Any hotel preferences such as room location, bed preferences, cruise line dining times, etc. that are not associated with special needs must be requested at the time of booking. While we will attempt to accommodate special requests we will not be held responsible if such requests cannot be fulfilled. Please see “CLIENTS WITH SPECIAL NEEDS” for additional information.


Tour operator accepts MasterCard, Visa and American Express credit cards as forms of payment. If your payment is made using American Express, Visa or MasterCard, please be advised that tour operator will appear as the vendor on your credit card statement. Your authorization to use your credit card number to pay for travel services provided by tour operator indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms. Therefore, by providing your Travel Agent or tour operator with authorization to use your credit card to pay for your  travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously you are also acknowledging your acceptance of our agency and tour operator Terms and Conditions.


Full and final payment must be received by tour operator 45 days prior to departure, or immediately for reservations made 45 days or less before departure with the exception of a cruise holiday package. If booking a cruise holiday, full and final payment must be received by cruise lines 85 days prior to departure, or immediately for reservations made 85 days or less before departure.

For Tour operator Promotion or Flex packages, full payment must be received at the time of booking and is fully non-refundable. Failure to pay the full amount due at time of booking will result in the automatic cancellation of your booking. Tour operator Promotion or Flex travel services purchased through us are 100% non-refundable and no changes are permitted. We strongly recommends that you purchase travel insurance to provide you with security and protection for your holiday.


Tour operator travel vouchers may be applied to the final payment for a future holiday package with flights and they must be mentioned at time of booking. If applying to a cruise holiday the voucher must be applied at least 85 days prior to departure. Stipulations may apply. Please refer to the terms and conditions stated on the travel voucher.


Travel documents for all Tour operator's programs will not be released until Tour Operator has received your full and final payment as per the requirements described elsewhere in these Terms & Conditions. For programs that have been designated as “electronic ticket” programs, your electronic ticket and voucher will be available for printing 28 days or less prior to the departure date. No electronic tickets and vouchers will be issued prior to 28 days before the departure date. Visit Tour Operator's website or contact with us to obtain your tickets and other important information. For all other programs your travel documents will be forwarded to your Travel Agent approximately 14 days prior to your scheduled departure. Your airline ticket(s) will contain conditions as well as the terms of carriage. Please read these conditions carefully, as they are important to you and affect your legal rights. Carriage and service performed and tickets issued are subject to the terms and conditions referred to on such tickets, the rules under the Warsaw or Montreal Conventions (as applicable), and other applicable laws and regulations.

*Travel documents for Flex packages will be available for print 24 hours after the booking has been confirmed.


Most cruise lines require guests to pre-register and complete mandatory immigration information online. Ensure your name appears exactly as shown on your passport. If the name does not match, contact your Travel Agent. You will need your cruise line booking number to access your record. Failure to provide this information will result in delayed check-in and possibly, denied boarding. If you do not have online access, please contact your Travel Agent to assist.


It is your responsibility to obtain the correct documentation which is required for travel to your destination and including any ports of call on a cruise holiday and for your return to Canada. Estar will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Canadian Citizens must carry a valid Canadian Passport. Canadian citizens can contact Foreign Affairs Canada at www.travel.gc.ca for assistance in obtaining this information. Non-Canadian Citizens please contact the relative Tourist Board or Consular Office prior to booking. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you could be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday


Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Estar cannot be held responsible for denied entry under any circumstances.


In order to familiarize yourself with relevant laws and customs and the necessary documentation for your travel from and return to Canada, we recommend that you refer to the relevant tourist boards, embassies or consulates for the countries that you will be visiting. Estar encourages all travelers to visit www.travel.gc.ca prior to travel for valuable and informative information and strongly recommends that you explore your destination prior to travel.


You must consult with your Travel Agent or the specific airline on which you are travelling for weight restrictions on both chartered and scheduled air service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. We strongly recommend that you purchase travel insurance  to compensate you for loss of, or damage to, your baggage. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline.


All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice. We reserve the right to substitute alternate airlines or aircraft types and to add en route stops or make any other operational changes at our discretion, with or without prior notice. Operational changes can occur which may result in the need to reschedule or cancel flights. In the event that we need to advise you of any such changes, prior to your departure from Canada, we require that either you or your Travel Agent provide us with your contact telephone number. It is your responsibility to contact the airline shown on your ticket within 12 hours prior to departure (from Canada and destination) to reconfirm flight time. Further, if you have purchased an “air only” holiday from us it is your responsibility to advise your Travel Agent or the Sales Centre of a telephone number at your destination where you may be contacted in the event that Estar needs to advise you of any changes in your return travel arrangements. In the event of a flight delay related to weather, traffic or a “force majeure” situation, it may not be possible for the airline to provide meals and/or accommodations. Estar does not accept responsibility for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times. Airlines arranges flight times which allow ample time to connect with cruise departures. It is unlikely that a cruise departure will be missed unless a long delay to the flight occurs due to weather or other problems. Should this occur, we will do our best to make alternate arrangements. No refunds or other compensation will be issued for missed cruise departures caused by any flight delay or missed flight connection. Please note that the cruise line reserves the right to charge full cancellation fees for any guest failing to embark. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments of this nature. Please note that in standard travel industry terminology the term “direct flight” refers to a flight that will transport the passengers from their point of origin to their final destination without the journey involving a change of aircraft. The term can still be used to describe a journey that involves a stop, provided the same aircraft continues the journey after the stop. Passengers on board a direct flight are not required to claim checked baggage and re-check said baggage during a stop in the journey and are usually not required to be de-planed during any stop(s). A flight from the point of origin to the final destination that does not involve any stops en route is referred to as a “non-stop” flight.


All connecting flight reservations are made at your risk and you assume the cost of any loss in the event of a change to the flight arrangements that may require you to change your connecting flight(s). Estar cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason.


Check-in commences approximately three hours prior to departure and closes 60 minutes prior to departure for flights operated by many Airlines. For all airlines, please contact the carrier on which you are travelling with for specific times. You are required to have obtained your boarding pass and to have presented all checked baggage before the 60 minute cut off/check-in deadline. For security reasons, you will be denied boarding if you have not checked in within that time. Passengers must be available at the boarding gate by the boarding gate deadline time noted on your boarding pass. Failure to respect the deadline may result in the reassignment of any pre-reserved seats (refunds not applicable) and the cancellation of your reservations. Please note that airlines will not provide refunds or compensation for unused seating upgrades or provide any compensation as a result of a passenger being denied boarding. Should you be denied travel, it is your responsibility to make alternate arrangements. It is your responsibility to arrive at the airport on time and following check-in, to proceed to the correct departure gate by the time specified on your boarding pass. Estar cannot be held responsible if you miss your flight by failing to comply with these requirements.


Please be advised that, conditions may not always be the same as those at home, particularly with regards to electricity, water supplies and private toilet facilities. All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. These resorts and cruise lines cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of tour operator, the cruise line or the resort. Most hotels offer international satellite TV which differs from Canadian satellite TV. The number of English channels will vary by country and by hotel. Ocean view rooms can consist of a full or partial view of the ocean and can differ by property. Not all rooms designated as “ocean view” will offer a full or direct view of the ocean. Minimum age restriction for passengers can vary per hotel per destination. It is recommended that travelers inquire at time of booking.


We assign hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination, as well as feedback from customers and staff. These ratings may differ from other published ratings. Our hotel star ratings are not a representation or promise of any particular feature or amenity.


Occupancy of any stateroom(s) is limited to the number of berths in that stateroom. The cruise line reserves the right to limit the number of upper berths and single staterooms sold on each sailing.


Your cruise documentation will include information regarding your check-in and embarkation times for your cruise. All guests must be onboard 90 minutes prior to the ship's scheduled departure time. Checkout / disembarkation information will be provided onboard.


The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your hotel accommodation voucher for actual check-in and check-out dates as this may differ from your departure and return date. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for passengers who may be without their room for some time; however this arrangement is solely at the discretion of the hotel. Passengers wishing to make arrangements for a late check-out and baggage storage must arrange this service directly with the hotel. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls.


The accommodation voucher, or electronic confirmation number, furnished by Estar shall constitute the sole contract between the hotels/resorts and you, the passenger. The hotels, resorts and cruise line/ship depicted on this website will not be held liable for any act, omission or event during the time passenger(s) are not staying at their establishments or on their ships. Neither Tour operator nor the cruise lines or properties are responsible for payment of any refund for unused accommodations or meals as a result of late arrival or non-arrival by passenger(s), regardless of the cause.


If the accommodation reserved is not available for any reason, we reserve the right to substitute a hotel of a similar category and/or stateroom on the ship or for land stays. This section does not apply to a change in hotel that is a major change as referred to in the section “Responsibility” or to a change of hotel, which occurs by reason of circumstances that are beyond our reasonable control. For the most up-to-date resort and cruise line/ship descriptions please visit their websites.


The sailing days/times indicated in this brochure are correct at the time of going to print and are subject to change with or without notice. Weather conditions, safety considerations or other circumstances beyond our control may mean that the cruise line must change cruise itineraries, facilities and amenities available on the cruise ship before or after a departure, including arrival and departure times in port. The cruise operator also has the right to change one ship for another, change itineraries and destinations. Regional conditions may demand a change to the amount of time spent in a port, or eliminate a port altogether. A short notice change of itinerary, ship or hotel may mean some facilities are not as described. We cannot be held liable for such changes and compensation as a result thereof.


Estar has taken great care in selecting the travel suppliers used and featured on this website. Tour operator local representatives are stationed in most destinations to offer assistance and liaise with our suppliers to resolve any queries or problems that may arise during your stay. For cruises, please contact your local cruise line representative and/or onboard cruise staff as applicable. Any problem must be brought to the travel supplier's attention immediately so that they can work to ensure that you have an enjoyable holiday. Please contact your local representative immediately and file a complaint notice with the travel supplier, ensuring that you obtain a copy of your complaint. It is essential that this procedure be followed since the service provider must be given the opportunity to rectify the problem. Please note that your failure to report your concerns may preclude your right to a claim. Should you remain dissatisfied with the service provided, and wish to comment, please send your written comments to your Travel Agent within 30 days of your return, together with a copy of the notice of complaint you submitted to the service provider, including their response. Any claim received more than 30 days after your return will not be accepted. Estar will not be liable for any claims exceeding the amount paid for the services with respect to which you are claiming. Regretfully, we are unable to accept responsibility for any assurances or guarantees provided by Travel Agents, cruise line employees, hotel employees or suppliers of any kind.


Estar strongly recommends that you visit http://travel.gc.ca/travelling/advisories to be aware of any relevant travel advisories before finalizing your travel plans. While we endeavour to keep you abreast of any relevant changes to local laws, travel documentation requirements, and any travel advisories issued, we cannot warrant the completeness or accuracy of the information provided. It is your responsibility to be aware of and prepared for all legal, documentary, health and other requirements for your intended travel.

Standards of living and conditions with respect to the provision of utilities, sanitary services and the grading of services such as transfers, hotel or cruise accommodation vary considerably from one country to another. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects are commonly found inside and outside of any hotel. Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of Estar and Estar accepts no responsibility for such illness or inconvenience. It is the passenger's responsibility to adhere to the customs, rules and laws of the country he/she is visiting. Should a passenger conduct him/herself in a manner threatening to Estar or hotel/cruise line employees and/or other passengers, Estar has the right to refuse service or expel him/her from the hotel/cruise line. If this occurs, the passenger is responsible for all costs resulting from said expulsion and no refund will be issued for any unused portion of the passenger's holiday. Airlines also reserves the right to off-load belligerent or unruly passengers from its flights, including if necessary, making intermediate stops to off-load such passengers to the control of local police authorities. In the event of such off-loading, deplaned passengers will not receive any refund for unused air services and will be liable for arranging and paying for their own onward air travel, and liable to the airline for any cost incurred resulting from inappropriate behaviour including, but not limited to, additional landing and fuel charges.


Release, Waiver, and Indemnity - Any optional and/or physical activity that you choose to undertake at your holiday destination, as a result of your voluntary purchase of an optional tour, excursion or activity inside or outside of your hotel, made either prior to your departure from Canada or in destination, may inherently contain a risk of personal injury, loss or damage to you and/or your personal possessions. You hereby expressly agree to assume the entire risk of any and all such injury, loss or damage which you may suffer during or arising out of your participation in the said optional tour, excursion or activity, howsoever caused. Estar makes arrangements with transfer operators, coach companies, destination excursion operators and other independent contractors (hereinafter referred to as the “service providers”) to provide services in connection with optional tours, excursions or activities. Tour operator exercises great care in choosing its service providers, but does not have control over them and therefore cannot accept responsibility for, nor can be held liable for, any acts or omissions or negligence of the service providers, their employees, servants, agents, subcontractors or unrelated third parties. Some of these service providers may not be agents or employees of Estar, notwithstanding their use of any signage or clothing which may contain the name “Estar” or other related trade names or logos. Moreover, these optional tours, excursions and activities are subject to conditions and limitations imposed by the said service providers as well as the laws of the country in which they operate. You hereby release, discharge and indemnify Estar from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission or negligence of service providers, their employees, servants, agents, subcontractors or unrelated third parties resulting from or arising out of any of the optional tours, excursions or activities in which you voluntarily participate and/or any optional tour, excursion or activity arranged at your specific request and/or at your cost, whether booked prior to your departure from Canada or in destination, and you agree to accept all risks associated therewith. You hereby expressly waive any claim against Estar for any cause arising out of or related to the actions, omissions, or negligence of any person or party other than us. Furthermore you understand and agree that before participating in any optional tour, excursion or activity in which you have voluntarily agreed to participate through any request and/or pre-purchase by you for the service, you may be required to sign a written release in destination forever discharging and indemnifying us from any and all claims of any nature arising out of or related to any such optional tours, excursions or activities made, and agree to assume all risks associated therewith. You understand and agree that all optional tours, excursions and activities are non-refundable and non-transferable.


No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees. All cancellation fees will be calculated on the total amount of products and services purchased. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely or interrupt your vacation unexpectedly. We strongly recommend that you purchase travel insurance to provide you with security and protection for your holiday or flight.


On your behalf, Estar arranges with airlines, hotels, cruise lines, transfer companies, baggage handlers and other independent suppliers to provide you with the services you have purchased. Estar exercises due care in selecting these companies and pays particular attention to their reputation and reliability. However, Estar does not control these suppliers and thus we cannot be held responsible for their performance or lack thereof. Therefore, Estar shall not be held responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your  holiday. Estar/the tour operator and/or its agents do not assume responsibility for any claims, losses, damages, costs or expense arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress or frustration whether physical, emotional or mental, resulting from or arising out of any of the following:

Any negligent act or omission by the airlines, transportation companies, coach tour operators, car rental organizations, hotel/resort properties or other suppliers or their personnel or any company or person.

Government actions, weather, equipment failure, labour disputes, sickness, theft or any other cause beyond our control.

Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements.

Failure of the passenger to arrive at the airport within the time frame stipulated by tour operator in these Terms and Conditions on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever.

The need for us to change itineraries or substitute accommodation or services, provided that efforts are made to supply comparable services and accommodations available.

Cancellation of a tour by tour operator, provided that full refund of all monies paid is made to the passenger.

While every effort has been undertaken to ensure accuracy, photographs, artist's rendering and written descriptions appearing in tour operator's brochure and website or any associated website they are representational only and are not a guarantee that everything at the destinations will be exactly as depicted.


Estar and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities in Canada, United States of America, Mexico, Central America or the Caribbean or any other factor unforeseen by tour operator that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Estar shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.


Tour operator's liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid for the services with respect to which you are claiming.


The customer agrees to indemnify and save harmless Estar against any liability, actions (including legal fees), claims, losses, costs and damages, which Estar may incur, sustain or pay arising out of or in connection with the customer's negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by Estar.


These Terms and Conditions are binding upon all members of the passenger's family, dependants, estate, heirs, successors and legal personal representatives.


Your contract  is governed by and is to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Further, any claim or action arising out of or relating to your vacation may be filed only in the courts of Ontario and you agree to attorn to the exclusive jurisdiction of such courts.


If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.


By making a reservation to purchase a holiday product from our tour operator you, the passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein.

Car Rental - Alamo Terms & Conditions


Minimum Age: Renters and additional authorized drives must be twenty-one (21) years old. In the states of New York & Michigan, Renters and additional authorized drivers must be a minimum of eighteen (18) years old. In the province of Newfoundland, the minimum age for all rentals is twenty-five (25) years old.

All primary renters under the age of 25 will be charged an additional $25 USD daily.


Unless included in the Rate and unless applicable law requires otherwise, rental vehicles may not be driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid driver's license and meet minimum age requirements. An additional fee per day per additional authorized driver will be charged, except where state law provides otherwise.


A full valid Driver's License from the Renter's country of origin and passport in Renter's name is required for each rental. Renters must provide a valid credit card unless the Renter meets the cash qualifications set forth herein. If the driver's license is in a language other than English, an International Driver's Permit is required in conjunction with the Renter's country of residence driver's license.


Visa, Mastercard, American Express and Diners


$25 USD daily or $100 USD per week cash in addition to the recalculated rental charges, or major credit card. All cash customers must meet Alamo's current cash qualifications requirement. If cash deposit, renter must produce a Canadian passport and return airline ticket. Cash customer may not rent a luxury or specialty vehicles.


State or provincial law may require the use of seatbelts and infant/child seats and this law may vary between states and provinces. Renters may use their own infant/child seats. An additional fee per infant/child seat will be charged for infant/child seats rented from Provider. Infant/child seats should be requested at time of reservation. To avoid serious injury or even death, most vehicle manufacturers recommend infant/child seats only be used in the back seat of the vehicle and older children should ride properly buckled in the back seat. In the event the infant/child seat is damaged or not returned at the end of the rental, a fee will be assessed to the Renter. Renters are responsible for installing infant/child seats and may use their own infant/child seats.


GPS navigational systems are available at an additional cost and are subject to availability.


Ski racks must be requested at the time of reservation and are subject to availability. The Renter will be charged an additional fee for a ski rack rental unless otherwise included in the Rate. Snow chains are not permitted on Provider vehicles. All season tires are provided on vehicles. Winter tires are provided at an additional charge in Quebec unless included in the Rate.


The fuel level of the vehicle at time of rental will be full. Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.


All one way rentals must be booked in advance, are subject to availability and are restricted to return at a location under the same brand as the location from which the vehicle was rented. Please call Reservations department for applicable drop-off charges. Applicable one way drop-off charges are paid locally.

For car rentals picking up in one city and dropping off in another city, drop off fees will apply. The fees range from $300 USD upwards depending on the distance between the two cities.


Renters requiring mobility devices must contact 1-866-836-4092 or mobilityadministration@ehi.com in advance to arrange for such rentals.


All fines, costs and attorneys' fees for legal violations, parking, tolls, towing and storage related to the rental vehicle or incurred by Provider during Renter's rental are the responsibility of Renter and will be charged accordingly

Social media rights and photo usage

By hashtagging: #Tour operator and/or #Tour Operator Mode you agree that you are bound by these terms and conditions. You agree to grant to tour operator., its affiliates, and advertising and promotional agencies, an exclusive, perpetual, irrevocable, royalty-free, unrestricted worldwide license to use and/or reuse, display, disclose, produce, reproduce, publish and/or republish, broadcast, communicate, exhibit, distribute, adapt, alter, modify, translate, create derivative works based upon, sublicense, and otherwise exploit your Content (as defined below), name, likeness, image, voice and/or any other identifiable representation of you (collectively “Likeness”), in whole or in part, individually or in conjunction with other items for any purpose (including, but not limited to, advertising, marketing, promotional, publicity, entertainment and instruction/education), throughout the world, in any manner, form, style, medium or technology now known or hereafter devised (including, but not limited to, print, video, television, social media, broadcast, internet and electronic media). “Content” means any and all content created solely by you, including, without limitation, ideas, notes, drawings, designs, graphics, images, photographs, lyrics, compositions (musical or otherwise), stories, plays, pitches, audiovisual content (including, without limitation, sound bites, video footage and other productions), software, data, comments, suggestions, or works of authorship embodied in any form or medium.

You further agree:

a.      to waive any right to inspect or approve any advertising copy or any other material which may be used in conjunction with

b.      your Content and Likeness and waive any moral rights you may have in or in respect of thereof;

c.      that you will not be entitled to any compensation for any use by tour operator of your Content and Likeness;

d.      that tour operator has no obligation to publish or use or retain any Content and Likeness;

e.      that it is your sole responsibility to obtain all permissions and releases necessary for the grant of the rights contained in these terms and conditions.

f.       to take any action (including, without limitation, execution of affidavits, licenses, and other documents) reasonably requested by tour operator to effect, perfect, or confirm tour operator’s rights set forth in these terms and conditions; and

g.      to release and indemnify us of and from any and all actions, claims, costs and expenses (including reasonable legal fees and costs), demands, proceedings, judgments, penalties, damages of any nature or kind whatsoever, which you or anyone on your behalf or any third party may have had, now have or in the future may have against us in connection with:
(1) the Content including, but not limited to, all actions of passing off, misappropriation of personality, breach of privacy, infringement of any patent, copyright, trademark or any other proprietary right; or
(2) any breach of these terms and conditions.

You represent and warrant that:

a.      you are at least 18 years of age and have fully read and understand these terms and conditions;

b.      you are the sole copyright proprietor of the Content and you have the right, without any third party approvals, to grant the rights as set out herein; and

c.      the use of the Content will not violate or infringe upon the trademark, trade name, copyright, artistic, and/or other proprietary rights of any third parties.


Other Terms and Policies

Terms & Conditions accepted and agreed by Tour Member.

We strongly suggest that every passenger purchase trip cancellation insurance, travel insurance and health insurance. Passenger should be responsible for their own travel insurance.
1.  Estar Travel & Tour Inc. covenants to include the tour fare:
     a) Accommodation (if applicable), is based on half twin sharing for adults.  For person traveling alone who desires to sharing for every effort will be made to assign such accommodation.  However, if this is not possible, the Tour Member will have to pay for a single room.
     b)  Tour Guide and Transportation as required in the itinerary.
2.  The following are excluded from the tour fare: -
     a) Cigarettes, wine, mineral water, laundry or other items of a purely personal nature and/or items not specified in the itinerary as optional.
     b)  All meals, sightseeing and other items not specified in the itinerary as optional.
     c)  Passports and visa fees.
     d)  Excess baggage.
     e)  Airport taxes.
     f)  Optional tours.
3.   No refund or reduction will be made to any Tour Member in respect of accommodations, meals, sightseeing tours or any other services which are includes in the tour fares but not utilized by the Tour Member of any reason whatsoever.
4.   Deposit equal to 50% of tour fare per person (or CAD 50.00 per person whichever is higher) must be paid upon reservation and the balance must paid up within 31 days prior to the date of departure.
5.   Cancellation fees per person shall be imposed as follows
(“day” means “business day”):

a)    For all West Canada Tour Packages:

   21-35 days (from date of departure): 30% of tour fare.

   14-20 days (from date of departure): 50% of tour fare

   No refund within 14-day prior to departure date. No partial refund on any  

   unused services provided In the Itinerary

b)  31-45 days (from date of departure): 50% (or CAD 100.00 per person whichever is higher) of tour fare.
      c)  Tour with air or one-way bus tour: 22-30 days (from date of departure): 50% (or CAD 300.00 per person whichever is higher) of tour fare.

d) Tour with air or one-way bus tour: Within 21 days (from date of departure): no refund of tour fare or deposit paid.

e) Tour without air: Within 30 days (from date of departure): no refund of tour fare or deposit paid
6.   Special promotion or discounted tour:
      a) Tour fare should be paid in full at the time of registration.
      b)  Non-refundable, non-routable, after registration.
7.    The company and-or its associated agents act only as agents for the airlines, transportation companies, hotel and other principals,  and tickets vouchers and documents are issued subjects to those terms and contracts under which these services are provided. We does not own, manage, control or operate any air, transportation, vehicle, hotel, resort, cruise ship, restaurant or other supplier of services and not responsible for their acts or omissions.
8.    Every person participating in any tour or holiday organized by the Company and/or its associated agents shall be regarded in every respect as carrying his/her own risk.  The Company and/or is associated agents shall not hold responsible to any person as a result of the following: -
       a) Inaccuracy, mis-description or changes in any tour itinerary.
       b) Additional expenses due to delays or changes in air or any transport services, sickness, weather, war, quarantine or other causes.
       c)  Extension of stay-flight arrangements that cannot be confirmed. 
       d)  The Company assumes no liability for any damages or loss of baggage, personal effects or accidents.  It is a responsibility to the passenger to effect insurance. 

    e)  i)  Deportation or refusal of entry of Tour Member by immigration Authorities resulting from possession of unlawful items or holding improper travel documents or other causes or whose behavior and activities are considered as subversive by the foreign government concerned. 
            ii) Due to insufficient passport validity of at least 6 months from the date of departure of the countries visited.
9.    The Company and/or its associated agents reserves the right to alter or modify with or with out prior notice the itineraries, travel arrangements and hotel accommodation in any way necessary, or withdraw the services of an accompanying Tour Manager, due to circumstances over which the operations have to control.  
10.   Tours will be operated on a seat-in-coach basis, when and where circumstances deemed necessary.
11.   The Company also reserves the right to cancel or withdraw at any time, booking made by or on behalf of Tour Member prior to departure for any reason whatsoever, including insufficient number of passengers in which no liabilities whatsoever shall be borne by the Company in respect of such cancellations or withdrawal.  The decision of the Company shall be final and conclusive.  Money paid by such Tour Members towards booking fees shall be refunded to them.  
12.   Should there be difficult and uncooperative Tour Members during the tour, whose act and conduct deems to be unreasonable and detrimental to the enjoyment, interests, well-being and safety of the other Tour Members and the smooth running of the tour in genera, the Tour Member concerned possesses full discretion to deal with such persons a he/she deems fit, including requiring him/her to leave the tour.  The decision of the Tour Manager in this respect is final and conclusive and the Company shall not make refund for any uncompleted part of the tour.
13.   Programs, tour prices, services and conditions are based on the situation applicable at time of the publication of the Company's brochure and are subject to change with or without prior notice. 
14.   The information in the Company's brochure is correct to the best of the Company's knowledge at the time of going to print, but the Company cannot guarantee that any item or amenity mentioned will always be available especially where the Company has no direct control over it.
15.    Not withstanding the place or country in which a cause of action arises, it is expressly agrees here to that all causes of action/s shall at all times to commence within the Jurisdiction and territory of your destination.




Estar Travel & Tour Inc.

TICO NUMBER: 4604153

Address: 220 Duncan Mill Road, Suite 219
Toronto, Ontario, Canada M3B 3J5


Address:55 Village Centre Place,

Mississauga, Ontario,

Canada, L4Z 1V9

Promotion Hot Line: 416-273-8928

Email: info@estravel.ca



Sign Up for Newsletter:

Please Enter Your Email:


Submit Your Inquiry:

  Your Email Address:

  You Phone Number: